Location: Frisco, TX

Duration: 6+ Months

Job Description:

The position of a Network Security L3 is responsible for the ongoing Network Security Operations management to provide 24×7 support.

The ideal candidate will have deep experience of networking technologies, such as Security, proxy, GNAC, IDS/IPS, routing, switching, managing heterogeneous environment & generate metrics related to Security, Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.

Key responsibilities include:

• This is a hands-on technical role:

• Provide tier-3 (expert level) operational support for Firewalls, Proxies, IDS/IPS, NAC to resolve critical business issues that require deep network troubleshooting techniques and performance analysis

• Independently own the Security Infrastructure support solving complex issues and suggest design modifications as appropriate.

– Ensure SLAs are met – Responsible for performance analysis, proactive troubleshooting and capacity planning for the Security platforms.

– Perform monitoring and maintenance of overall environment working with experienced team members.

– Perform change controls. Update process documentation and team portals

– Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.

– Communicate with peers and managers regarding system issues & participate in 24×7 on-call.

– Automate operational tasks to make processes simpler and more robust.

– Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

• Refresh heat-maps and operations plans for campus network Security connectivity

• Monitor and analyze statistical data to develop improvement plans for network Security and application performance 

• Provide an effective network Security capacity plan

• Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth 

Additional Responsibilities Include:

• Oversees the management of service level agreements (SLAs) with vendors and service providers

• Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions

• Serves as the senior-level escalation point for network operations to resolve critical incidents 

• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders

• Provides leadership, management, direction, and technical oversight for the network Security operations department