Data Center Services
Reno, Nevada
Posted 2 years ago
Location: Reno, Nevada
Duration: Full Time
Roles and Responsibilities:
- Update DC Sheet/Inventory
- Update DC Portal
- Server OS installation.
- Server Configuration
- Update Firmware, BIOS and drivers etc.
- Vendor co-ordination for hardware issue
- Share Logs with Vendor for hardware issue
- Vendor Escorting in DC
- Parts received and return
- Server Mounting
- Server Movement
- Rack Movement
- Prepare Gatepass for Device Movement
- Escorting Vendor in MUX Room
- Coordination with Network Team
- Network Connectivity
- Coordination with Teams (VM, Storage, Backup & Unix)
- Maintain DC Store (Server Part Only)
- Coordinate with Custom for Material inspection
- Coordinate with Logistics Team
- PO and Invoice status check
- Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)
- MUX room cleanup
- DC cleanup
- Check and maintain Power and Cooling in DC
- Labeling on Racks and Devices
- BMS servers issues
- provide Recording Backup as per admin request
- Tape Movement to Fire Proof Safe
- ATS Installation
- ATS Configuration
- PDU Installation
- Reports
- Remedy and Tasks
- Mail update (1.) – Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
- Collate audit findings, analyze the same and prepare reports on the findings
- Support the LoB HR to come up with an action plan based on the audit finding
- Follow up with the LoB HR for the execution of action plans to ensure closure of non-compliance
- Prepare reports periodically for the CoE review with the Senior Management
- Share reports/data with the LoB HR leaders on a periodic/ad-hoc basis to help them monitor their average resource cost targets/wage bill as a % of revenue / other relevant KPPs and metrics
- Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports
- Study the HR plan and understand requirements from the CoE
- Understand the requirements from LoBs; Document the requirements for automation/enhancement of the process and share with the supervisor for review
- Provide recommendations to the supervisor on the design/change of HR processes basis their implications in the HCL context, best practices through competitor analysis, and research material available
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
- Coordinate with the LoB HR and Business leaders to enable the rollout of the new processes
- Follow up with the Process and Policies Team to ensure the right automation and policy document updation due to changed processes
- Respond to customer queries as and when required and escalate to supervisor when required
Soft Skills:
- Strong written and verbal communication skills
- Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels
- Strong customer service skills
- Ability to interact with customers so as to ensure that the service is polite, efficient, and responsive
- Must be detail-oriented and self-motivating, self-starter with the ability to work on their own initiatives
- To work through issues analytically to a successful conclusion
- Flexibility with respect to time – client deliverables need to be met with a Can-do attitude
- Excellent problem solving / quantitative/ analytical skills
- Experience in managing and leading a geographically and culturally diverse team
Desired Experience:
- Deliverables include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook’s calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
- Deskside Support Management
- Customer Relationship Management
- Vendor Relationship Management
- Project Management
- SLA Management includes incidents, problems, Configuration, Service request,s etc.
- Daily review with the Country Managers
- Periodic reviews with Customers and Vendors
- MIS and Reporting
Other Skills / Experience:
- Ideal candidates would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
- Management of the Region
- A significant travel is expected on the job – hence should be willing to work in such a role
- Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired