Warranty

The POPE Professional Acoustics Limited guarantees that its products are free from defective materials and poor workmanship. The POPE Professional will replace defective parts and repair malfunctioning products under this warranty when the defect occurs under normal installation and use. The unit must be returned to our factory, an authorized service station, or an authorized POPE Professional International Distributor via prepaid transportation, along with proof of purchase (i.e., a sales invoice or proof of online registration).

This warranty provides that examination of the returned product must indicate, in our judgment, a manufacturing defect. This warranty does not extend to any product which has been subjected to transportation or handling damage, excessive or improper use, misuse, neglect, accident, improper installation, or where the date code, serial number, or warranty-void sticker has been removed or defaced.

The POPE Professional shall not be liable for incidental and/or consequential damages. This warranty gives you specific legal rights. This limited warranty is freely transferable during the applicable warranty period. The warranty on POPE Professional products is not valid if the products have been purchased from an unauthorized dealer or online retailer, or if the original factory serial number or warranty void sticker has been removed, defaced, altered, or replaced in any way. Damage to, or loss of, any software or data residing on the product is not covered. When providing repair or replacement service, POPE Professional will use reasonable efforts to reinstall the product's original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit that was not originally included with the product.

The Customers may have additional rights, which may vary from state to state or from country to country. In the event that a provision of this limited warranty is void, prohibited or superseded by local laws, the remaining provisions shall remain in effect.

All warranty claims have to fill out the RMA (Return Material Authorization) form and send along with the product. It’s mandatory for service support. The warranty claims are subject to inspection by the POPE Professional Acoustics Ltd’s Service Team.

The company reserves the right to determine whether a claim qualifies for warranty coverage. The POPE Professional reserves the right to amend or change the warranty policy at any time without prior notice.