Thank you for choosing to shop with us at https://www.T&Csports.co.nz.
If for any reason you are not fully satisfied with your purchase, we encourage you to review our Return, Refund, and Exchange Policy detailed below. These terms apply to any products purchased from our website.
Words with their initial letter capitalized hold specific meanings defined under the following terms. These meanings remain consistent whether used in singular or plural form.
For the purposes of this Return and Exchange Policy:
Goods refers to the products available for sale on our platform.
Orders means a request made by you to purchase Goods from us.
Service indicates the Website.
Website refers to our site, accessible at https://www.T&Csports.co.nz.
You means the individual using or accessing the Service, or the organization or legal entity represented by that individual.
All purchases are scheduled for dispatch within 2–3 business days. Once dispatched, tracking details will be shared via email (or text if specifically requested).
For orders with special instructions, shipping will occur within 5–7 business days.
Please note, orders are dispatched after payment settlements from our processing partners, typically completed on the following business day.
You may cancel an order before it is dispatched, and we will initiate a refund on the next business day.
If you wish to cancel after dispatch, you will need to receive the order and then return it to our store address. A refund will be processed after the returned goods are received.
For products that involve a service request, cancellations are possible; however, the service charges are non-refundable.
To cancel an order, please reach out to us by email or phone. We strive to provide prompt support.
Our aim is your complete satisfaction. If you are unhappy with your purchase, you can return it for repair, replacement, or a credit, under the conditions below:
Products purchased from our physical store are eligible for returns.
Items used or not returned in original packaging may not qualify for a full refund. A partial refund might be provided after evaluation.
You must follow the shipping instructions when returning products:
All returns must be sent to our physical store with a "signature required" option selected for delivery.
To qualify for a refund, returned products must reach us within 14 days of purchase.
The following conditions must be met to qualify for a refund:
The item must be unused and in its original packaging.
Original tags must still be attached (if applicable).
Proof of purchase (receipt) must be provided.
Returns initiated after 14 days or for items that are damaged/used will not be eligible for a refund.
Note: Certain products, even if returned, are non-refundable as specified.
Items can be exchanged for another size or color variant, subject to availability.
Exchanges must be requested within 14 days from the purchase date.
Requests made after this period will not be processed.
Conditions for eligibility:
The product must be unused and returned in its original packaging.
Original tags (if applicable) must be attached.
Receipt or proof of purchase must be provided.
All exchanges require the item to be shipped back for inspection before a replacement is processed.
Customers are entitled to one exchange per item, provided all conditions are met.
For any Return, Refund, or Exchange requests, or if you have further questions or require clarification, please contact us at:
Email: support@T&Csports.co.nz
We will keep you updated about the status of your return or exchange via email and phone, provided that accurate contact information is shared with us.
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