We offer a 3-month warranty on custom-made and T&C cricket bats, covering any manufacturing defects from the date of purchase. To make a warranty claim, bats must be returned with proof of purchase. Failure to follow T&C’s recommendations may void this guarantee. For proper bat care, please refer to our HOW TO KNOCK IN YOUR CRICKET BAT page.
Natural Materials and Wear: T&C bats are made from natural materials like willow and cane, which naturally degrade over time. They are not immune to damage from poor-quality balls, mistimed shots, yorker’s, tapping, and general wear and tear. Consequently, no manufacturer can guarantee a specific lifespan for a cricket bat.
Repair Service: Within the warranty period, we offer free repairs if deemed applicable. Our goal is to extend the life of your bat through necessary repairs. Most damage incurred during a bat's life is superficial and does not impact performance.
Warranty Exclusions: T&C reserves the right to void the warranty if our experts determine the bat has been damaged due to:
Non-compliance with bat preparation guidelines
Deliberate damage
Use of poor-quality balls
Normal wear and tear
Mistimed shots
Yorker damage
Excessive tapping
Water damage
Poor storage conditions (too damp or too dry)
Assessment and Charges: Bats returned under warranty will be assessed by T&C experts. We will advise on the best course of action and whether the issue is covered under warranty or if there will be a potential charge. We will not perform any chargeable repairs without your consent.
Warranty Coverage: Valid warranty claims for manufacturing and material defects will be repaired at no cost. If the bat is beyond repair but still within the warranty period, we will offer a free or significantly discounted replacement, depending on the bat’s condition and usage.
Customer-Friendly Approach: At T&C, we strive to be fair, reasonable, and more customer-friendly than the industry norm. If your bat sustains damage, return it to us promptly for advice. Minor repairs can be handled easily, but leaving damage unattended until it is beyond repair may be considered neglect. Repairs within the 3-month warranty period are usually free; subsequent repairs and servicing are typically chargeable, with quotes provided before any work is done.
Our aim is to provide prompt and effective repair work, along with clear advice on preparation and maintenance, throughout the bat’s lifespan. Please note that toe damage is not covered under the warranty.
Every English Willow cricket bat requires oiling and knocking-in before use. Here’s a summary of the process:
Oiling prevents willow from drying out and reduces cracking. Covered or anti-scuff bats need less oiling but still oil the exposed edges and toe. Apply a light coat of linseed or specialized bat oil to the blade and edges of natural-faced bats, avoiding the splice, handle, and stickers. Lay the bat horizontally for 24 hours after oiling. Covered bats can then be knocked in; uncovered bats need at least one more oiling.
We follow a 3-step process to ensure your bat is nearly match-ready:
Two coats of linseed oil 3-4 hours of hand knocking-in Application of a scuff sheet (clear or mesh)Knocking-in is labor-intensive and noisy. If you'd prefer, we can do it for you, ensuring thorough hand-knocking with a wooden mallet for $50.00. This service includes oiling, knocking-in, and optional edge tape and anti-scuff sheet application. Our hand-knocked bats last longer than machine-processed ones. Regular oiling, monthly for natural-faced bats and yearly for covered ones, plus applying fiberglass tape, can extend your bat's lifespan.
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