Privacy Policy

Privacy Policy

We respect and value the privacy of our customers and are fully committed to protecting personal information shared with us. This Privacy Policy explains how we collect, use, store, process, and protect customer information while using our website and services. By continuing to use our website, you consent to the practices described in this policy.

Information We Collect

When customers place an order, create an account, subscribe to newsletters, or contact customer support, we may collect the following information:

• Full name and contact details (mobile number, email address)
• Billing and shipping address
• Payment details — processed securely through trusted payment gateways
• Order history and transaction records
• Device information, browser type, and IP address (for security and analytics)

This information is collected solely for order processing, customer support, communication, service improvements, fraud prevention, and legal compliance purposes.

How We Use Your Information

The information collected is used exclusively for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to customer queries and providing support
• Sending promotional emails or newsletters (only if you have opted in)
• Improving our website, products, and overall user experience
• Fraud detection, prevention, and legal compliance

Payment Security

All payment-related transactions are processed through secure and trusted payment gateways. We do not directly store sensitive card details, CVV numbers, or confidential banking credentials on our servers. Appropriate security measures, encryption technologies, and industry-standard practices are implemented to protect customer data against unauthorized access, misuse, disclosure, or loss.

Information Sharing

Customer information may be shared with trusted third-party service providers only when strictly necessary for:

• Order fulfillment — shipping and logistics partners
• Payment processing — payment gateway providers
• Technical operations — hosting and platform support
• Legal obligations — government or regulatory compliance

We do not sell, rent, or trade customer personal information to unauthorized third parties for commercial purposes under any circumstances.

Cookies & Tracking

Our website may use cookies, tracking technologies, and analytics tools to improve user experience, analyze website traffic, personalize content, and optimize website performance. Cookies are small text files stored on your device that help us remember your preferences and provide a smoother browsing experience.

Customers may choose to disable cookies through their browser settings; however, some website features such as the shopping cart or account login may not function properly as a result.

Data Retention

We retain customer data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Order records may be retained for accounting, legal, and audit purposes even after the customer relationship ends.

Your Rights

Customers have the right to:

• Access the personal information we hold about them
• Request correction of inaccurate or incomplete data
• Request deletion of their personal information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us through our Contact page and we will respond within a reasonable timeframe.