We're committed to making every purchase a confident one. Here's exactly what to expect if something goes wrong.
At Fashion Aura, customer satisfaction is our highest priority. We strive to deliver high-quality products and ensure a smooth, secure, and hassle-free shopping experience for every customer. In case you are not completely satisfied with your purchase, we offer a transparent and customer-friendly return, refund, and exchange policy.
Customers may request a return, replacement, or exchange for products that are received in any of the following conditions:
The return request must be initiated within the eligible return period mentioned for the respective product category. To process the request smoothly, customers are advised to provide clear images or videos of the product showing the issue.
Returned products must meet all of the following conditions to be eligible for approval:
Products that are found to be used, altered, damaged by the customer, or returned without original packaging may not be eligible for refund or exchange approval.
Once the returned product is received by our team, it will undergo a quality verification and inspection process. After successful verification, eligible refunds will be initiated to the customer's original payment method within the standard processing timeline. Depending on the payment provider or bank, the refund amount may take additional business days to reflect in the customer's account.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or any other approved refund method after collecting the required banking details from the customer.
Exchange requests are subject to product availability and stock status at the time of processing. If the requested replacement product is unavailable, customers may choose an alternative product or request a refund as per company policy.
We reserve the right to reject any return or refund request if fraudulent activity, misuse of the return policy, or violation of terms is identified. Customers are encouraged to carefully read product descriptions, specifications, sizing details, and other important information before placing an order.
Have a return or refund query? Our support team is here to help.
Contact Support